HughesNet
HughesNet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HughesNet has a 1.3 star rating from 95 customer reviews, with 21% saying they would likely recommend. Consumers are mostly dissatisfied and HughesNet reviews show widespread complaints about service quality and support.
Key Takeaways for Future Customers
- Expect frequent customer complaints about slow or interrupted satellite internet.
- Watch for billing issues, AutoPay problems, and disputes over refunds.
- Installation may be quick and service available in many areas but performance varies.
Negative Feedback / Risk Areas
- Recurring reports of unauthorized charges, unethical billing, and difficulty getting refunds.
- Poor customer service, long waits, and refusal to cancel subscriptions or return equipment.
- Data caps/throttling, slow speeds, disconnects, and high price level complaints.
Positive Feedback
Some customers note quick installation, availability in their area, and occasional helpful support interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HughesNet has a 1.3 star rating from 95 customer reviews, with 21% saying they would likely recommend. Consumers are mostly dissatisfied and HughesNet reviews show widespread complaints about service quality and support.
Key Takeaways for Future Customers
- Expect frequent customer complaints about slow or interrupted satellite internet.
- Watch for billing issues, AutoPay problems, and disputes over refunds.
- Installation may be quick and service available in many areas but performance varies.
Negative Feedback / Risk Areas
- Recurring reports of unauthorized charges, unethical billing, and difficulty getting refunds.
- Poor customer service, long waits, and refusal to cancel subscriptions or return equipment.
- Data caps/throttling, slow speeds, disconnects, and high price level complaints.
Positive Feedback
Some customers note quick installation, availability in their area, and occasional helpful support interactions.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Raleigh, North Carolina
Don't have service
Still have problems dish needs adjustments dish is bent was disconnected and not been able to reconnect NOT HAPPY
Preferred solution: Problem fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unethical billing practices
Company fixed the issue and I have been provided with apology. A man at their executive level apologized to me concerning Hughesnet ' s inaccurate and confusing accounting and billing practices.
Don't ever do business with Hughesnet for any Hi tech communications. Don't apply for or use their Wifi or Internet services.
But as soon as I asked to please extend it again, they did not , even though they said they would, of course they lied, and now they have continued without my permission to restart my monthly payments again!
And just today they charged me $130.00 without my prior permission to do so. Their workers are some of the most incompetent and irresponsible people I have ever had to deal with in my whole life!, and I will be filing an official complaint with this Company too.
- Tech came out on time as scheduled
- Customer service reps suck
User's recommendation: Do not ever use Hughesnet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Poor service. extra charges. bad connections.
I upgraded with them being promised better service. It was worse.
A lot worse. I know others who agree. My new provider told me that he wonders how they can still be in business. I could only get 200 gigs.
Halfway through the month it was gone.
They wanted $200 more for tokens. That would have put my monthly bill at $300.
- Poor service and product
User's recommendation: Do not use these people. you will regret it as i do.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDishonesty up front to gain customers…NOT Unlimited as promised.
- - Representatives and the installer claimed unlimited service; the claims proved false as the allotment was used in 13 days for about $111.
A group of liars. In a previous career as a network engineer, I do and did know what to ask before any service was agreed, received, etc.
I asked both the representative on the phone at the time of agreeing to service as well as the installer when he arrived, if this service was unlimited and if HughesNet ever throttled service (reduce internet service). They all lied; every time.
We had to shut down almost all internet use except for a laptop used for work including thermostats, garage door openers, etc. No streaming or video games yet used up all our allotment in 13 days and all for about $111.00.
- Expensive
- Throttled internet
User's recommendation: Go with anyone else; even Dial-Up would be better than HughesNet!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized Charges, Poor Customer Service, and Billing Deception
- - •An unauthorized $50 pole-mount fee was charged.
- - •AutoPay enrolled without consent; charges debited.
- - •Poor support; no resolution after leadership call.
I strongly caution anyone considering HughesNet. My experience has been a long string of unauthorized charges, billing deception, and poor customer service.
Unauthorized Charges: HughesNet added a $50 pole mount fee to my bill without telling me.
I declined all optional services at installation and was told installation fees were waived. I was never informed of this fee or that I was signing for it. Only after multiple Better Business Bureau complaints was the charge finally removed.
AutoPay Without Consent: I never enrolled in AutoPay and even received an email from HughesNet confirming I was not enrolled. Despite that, they kept AutoPay active and repeatedly attempted to withdraw money from my account without permission.
They have refused to remove it, and my bill remains unpaid solely because they will not fix this issue.
Customer Service Failures: I contacted support numerous times and escalated directly to CEO Pradman Kaul. He chose not to respond, and the company still hasnt resolved the AutoPay problem.
The delays and refusal to act show a lack of urgency and disregard for customers rights.
I will not make any payment until AutoPay is deactivated, and I will not accept late fees caused by their refusal to resolve their own billing violations. HughesNets actions are unacceptable, and I am now pursuing complaints with the FCC, FTC, and other consumer protection agencies.
If you value transparency, billing accuracy, and responsive service: look elsewhere.
- Quick online scheduling and fast availability
- Refusal to disable autopay when never enabled to being w
- Deceptive billing add ons at install
- Poor service in bad weather
Preferred solution: Disable unauthorized autopay and cease all unauthorized charges
User's recommendation: Choose a different ISP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Still being billed after paid and cut service
- - We paid about $300 in early termination fees.
- - The modem was returned and the dish remains; bills say we owe hundreds and no tech was removed.
Company fixed the issue and I have been provided with full refund. All was settled quickly. Screenshot everything when dealing with business contracts..the fine print..it works in your favor to be informed.
Meanwhile, the huge dish is still on private property, and we get another bill saying we still owe hundreds of dollars. No tech ever came to remove anything or replace anything, but they want the customer to disassemble equipment we are not familiar with at all. They refused to send anyone unless, of course, more money.
I truly hope they have all audio as they claim when we cancelled, when we paid, because I do have the screenshot from my bank that they are in fact paid and terminated. Harassment, and no, we owe nothing else to this company.
- Still being billed 2 months after termination for unknown equipment fee
Preferred solution: Price reduction
User's recommendation: Do not use this company..no help at all and still trying to bill a closed account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefuse to give 200 dollar reward card.
- - Repeated delays and transfers prevented receiving the rewards card.
- - We are locked in for 1.5 years with a $400 cancellation fee.
No matter how many times we've called them and asked them for our rewards card they give us the run around transfers to different people say it's not the right account number yet we pay every month Said it would be there in 6 to 10 days about five times we're just on the internet with them two days ago just we don't even know what to do they just don't want to give us some money they're cheaters and liars. To chop it off we're locked in for another year and a half or we have to pay him like 400 bucks to get out of there they were recommended to be the best one in the area here in Fillmore Utah
User's recommendation: Don't subscribe to HughesNet
Minneapolis, Minnesota
They suck in all ways constomer service and the increase of monthly payment
- - Prices have increased.
- - It takes four attempts to reach support and the service is slow.
- - Staff have difficulty understanding English.
they are the biggest rip off price increases, trying to get through to get help it takes 4 times to try a waste of time and money. and not only that but the service sucks and when its on its so slow you could take a nap while changing channels. And it would be really nice if the people could speak and understand english
User's recommendation: DON'T GET THIS RIP OFF INTERNET SERVICE THERE IS NOTHING GOOD ABOUT THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington, Texas
Very bad company
- - HughesNet installed April 2025 and still active.
- - In a 20-month contract not disclosed pre-service; termination or nonpayment may incur $400–$500.
I got HughesNet installed in April 2025, and unfortunately, I still have it. The only reason that I still have it is because I'm locked in a 20-month contract, which I wasn't informed about until I already had the service. If I terminate early or if I don't pay the bill and they shut off the service, I will be sued for $400 to $500.
Preferred solution: A disconnection without being sued
User's recommendation: Do not get this service. It is poor quality internet and they are scammers who will get as much money from you as they can. Also your high speed data runs out quickly and they make you purchase what they call tokens to get it back. Everytime it rains the Internet goes out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can not seem to talk to an American to figure out my problem so I'll just call an cancel my service which I only had for a month. This company sucks 100%.
- - The call agent was American and the installer was American.
- - The service works but the app has issues.
- - I will cancel.
- - I do not want to talk to India.
The only thing to do is nothing because they are not going to change customer service from India to the USA what a dam shame just don't support the company is all we can do.
When I called I talked to an American when he came out to install he was an American an now that my service is working and having problems with this dam app. I CAN'T SEEM TO TALK TO AN AMERICAN AGAIN.THIS IS NOT HOW I AM GOING TO DO BUSINESS.
I WILL BE CANCELING. I DO NOT LIVE IN INDIA AN DO NOT WANT TO TALK TO INDIA.
Preferred solution: To talk to an American not an Indian
User's recommendation: Do not get satellite. They don't care.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHughes net interrupted my service and don't care at all. I can't get through to anyone in the United States. They have the absolute worst customer service. I wouldn't use them if I had any other o
Find another company
I was just told ny tep in Phillipines that my service was interupted. I have pd every month- no excusecfor this and had no warning
User's recommendation: Stay away from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer64thunder@***.com
I like to cancel my service and we're to send equipment my address is 939 fairview ave, pontiac, mi, 48340
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeing overcharged for a service that has not been provided
- - Complains the chat service is poor.
- - Refuses to pay until fees are fixed.
- - Claims breach of contract and charges.
- - Says customer service is poor.
I will need you to review the chat logs with your horrible chat service. I will not be paying until all of my fees are adjusted appropriately.
You are robbing me on a breach of contract on your part.
I refuse to pay for your mistakes or service I did not receive. Also, your customer service is unacceptable.
Preferred solution: Full refund
Great experience with the customer service team department
- - Great experience with questions and informative responses.
- - Would recommend her for great job experience and hughnet as an internet provider.
Great experience with my questions and very informative responses and answers I would recommend her a 10 for great job experience and people should have hughnet as a internet services provider management for the customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCommitting criminal acts
- - Tried to cancel 60 days ago and payments paused.
- - Unauthorized card charge and I want the account closed with no charges and equipment credits.
Tried to cancel account 60 days ago, asked all kinds of questions (which were not any of their business) and ended suspending payments for 60 days so I could think about it, then we would talk again. Got no call from anyone but did get an unauthorized charge on my credit card which is criminal!
Want account closed (no charges), and send equipment back for credits.
Raleigh, North Carolina
Worst customer service ever.
Fix the inert net service. We h a very called 6 times waiting for someone to call us back. Still nothing.
User's recommendation: NO WAY
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HughesNet is ranked 724 out of 2419 in Telecommunications category
USA
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Hughsnet is the worst! Take our word for it!
They've ruined our house w their big dish. Was told it was small an would fit on my porch! The service was not good an they just wanted me to buy tokens. Don't use them.
I called last week to cancel, they said ok, then this week they took out 280.00 early termination fee. That was all the money my kids an I had. I begged for it back! Over an hour on the phone.
Idk what to do now! I'm so angry bc we needed to buy groceries. I've got eggs, bread, milk. No Easter for them.
No money for us.
Plz plz take this warning, bypass hughsnet! They're criminals.