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HughesNet

HughesNet

www.hughesnet.com
What is your customer experience with HughesNet?

HughesNet Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • HughesNet has 1.3 star rating based on 132 customer reviews. Consumers are mostly dissatisfied.

  • 15% of users would likely recommend HughesNet to a friend or colleague.

  • Rating Distribution
  • Pros: Absolutely no satisfaction, Quick installation, Available in my area.
    Cons: Poor service and product, Poor customer service, No good.

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Media from reviews

HughesNet - My internet keeps shutting OFF AND I AM IN SCHOOL
HughesNet - My internet keeps shutting OFF AND I AM IN SCHOOL - Image 2HughesNet - Incorrect billing for for UN finished workHughesNet - Incorrect billing for for UN finished work - Image 2HughesNet - Incorrect billing for for UN finished work - Image 3HughesNet - Incorrect billing for for UN finished work - Image 4HughesNet - Incorrect billing for for UN finished work - Image 5
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Top HughesNet Reviews

Positive Review

"Slow internet and need more gigabites"

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Alex was very knowledgeable and helpful. He helped with all of my concerns and needs in a very thoughtful manner. I felt that he really wanted to make my life...

Critical Review

"Committing criminal acts"

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Tried to cancel account 60 days ago, asked all kinds of questions (which were not any of their business) and ended suspending payments for 60 days so I could...

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Anonymous
map-marker Los Angeles, California

Worst service ever

All they want is making money from you, super slow speed, lose connection every 2 weeks, and have to pay over 100 for tech to come and fix. Worst service ever.

If l can l will give it zero star.

Pay another amount to uninstall. So ridiculous.

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Franky Tgi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Johnstown, Pennsylvania

Committing criminal acts

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Tried to cancel account 60 days ago, asked all kinds of questions (which were not any of their business) and ended suspending payments for 60 days so I could think about it, then we would talk again. Got no call from anyone but did get an unauthorized charge on my credit card which is criminal!

Want account closed (no charges), and send equipment back for credits.

View full review
1 comment
Santia Xhu

Hughsnet is the worst! Take our word for it!

They've ruined our house w their big dish. Was told it was small an would fit on my porch! The service was not good an they just wanted me to buy tokens. Don't use them.

I called last week to cancel, they said ok, then this week they took out 280.00 early termination fee. That was all the money my kids an I had. I begged for it back! Over an hour on the phone.

Idk what to do now! I'm so angry bc we needed to buy groceries. I've got eggs, bread, milk. No Easter for them.

No money for us.

Plz plz take this warning, bypass hughsnet! They're criminals.

Dustin H Bac

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Being overcharged for a service that has not been provided

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I will need you to review the chat logs with your horrible chat service. I will not be paying until all of my fees are adjusted appropriately.

You are robbing me on a breach of contract on your part.

I refuse to pay for your mistakes or service I did not receive. Also, your customer service is unacceptable.

View full review

Preferred solution: Full refund

Julio E Grt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Canceling and equipment return

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I had their service for about 8 months and never really worked from day one and they swore on their end my service was strong but wasnt. I had to call more times than I wanted just to get them to reset my service and get it work for a couple of minutes.

Finally canceled about a month ago and they kept asking for equipment return and never sent me a box till over a month after I cancelled and still want me to pay for a technician to come out and unplug some of their hardwear. Do not get Hughes net theyre trash spend the money and get Starlink its much much better.

View full review
Loss:
$720
Pros:
  • Service is trash and so is their customer service
Cons:
  • Service is trash and so is their customer service

Preferred solution: Full refund

User's recommendation: Don’t waste your time with Hughes net they’re the worse WiFi service I’ve ever use.

Anonymous
map-marker Midland, Texas

To get service everything was just fine. The man come out he did his job. He was 100% respectful 100% reliable 100% no know about everything In-N-Out straight business and everything was excellent. I

I dont understand what youre asking man youre asking too many *** questions. The man was courteous 100% business like I dont understand. Im not mad about anything one bit whatsoever.

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User's recommendation: Yes, I would recommend it with high standards

Shakeyla Dtk

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Verified Reviewer
| map-marker Peachtree City, Georgia

Slow internet and need more gigabites

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Alex was very knowledgeable and helpful. He helped with all of my concerns and needs in a very thoughtful manner. I felt that he really wanted to make my life better.

View full review
Lovena Pzo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellingham, Washington

My internet keeps shutting OFF AND I AM IN SCHOOL

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HughesNet - My internet keeps shutting OFF AND I AM IN SCHOOL
HughesNet - My internet keeps shutting OFF AND I AM IN SCHOOL - Image 2

I am in college and the Internet goes out every 3 hours since you installed this crap. I have 8 to 10 assignments due by mid-night TONIGHT!!!

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User's recommendation: Your system sucks and if not fixed with in the hour I get new server

Armida Oif

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salt Lake City, Utah

Customer service

Ive been trying to contact Hughes Net about my rebate that they were supposed to give me and they havent got anybody to answer the phone and my phone. The phone is not ringing. This is ridiculous.

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Eddie L Vgv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Discuss cost of bill being so high

I need to talk to someone and have them explain to me why my bill is $221.00. I'm on a fixed income and can't afford that kind of bill each month.

View full review

Preferred solution: Talk to someone

Dvante Wlc
map-marker Tampa, Florida

Is my internet cut off

Internet is off my Internet went off did you turn it off? it just went out a cause of the rain but its not raining really hard so I dont think its just the rain in Bartow Florida. Call me 863-582-****.

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Kemiya Hml
map-marker Chico, California

Cancel service

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sold home and moved into assisted living facility. Facility

provides internet service level requested by each resident and they are contracted with

Directv

View full review

User's recommendation: good service is provided

Deziree Tan
map-marker New York, New York

Can't Stream, download moves!!!!

I called hughesnet because I can't watch moves, I can't download moves, or TV shows, your rep said yes you have a problem, they said signal kept going up and down, and didn't know why, I even lost my phone signal, probably because I'm on wifi calling, what I do know I pay for a service that I'm not getting, I would like hughesnet to make this Right !!!

Unsatisfied Customer.

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Kelly h Sjz

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Verified Reviewer
| map-marker Fredericksburg, Virginia

Taking my money

I had service with them for 5 weeks in June. They turned off the internet and got their money, $125.00, on August 17th.

Okay, I called and asked them to cancel the service. So, I thought they did. However, they didn't; they have been taking money from my account since then. I called my bank and filed a dispute but was denied twice.

It's $500.00 they have taken from me. Knowing that no one has used their service, they refuse to give me my money back.

View full review
Loss:
$500

Preferred solution: Full refund

User's recommendation: Stay away get internet some where else

Damein Cnm
map-marker Spokane, Washington

Service not on for two days, bill is paid

I had another issue come up, Im busy with my life, working out offer, hopefully resolved.. thank you, charlotte thompson

View full review

User's recommendation: Staff is helpful

Carrie G Pcb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Cancel servuce

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This will be the third time i am contacting you to cancel my service. The first time was shortly after I started my service.

I live at 5865 W Jedi Ct, Dunnellon, Fl 34433. I requested my service be cancelled and to send me thebox to return the equipment. I have had Tmobiles gateway for almost 2 years now due to your internet sucking, my bill was never correct from the very first bill. I had to speak to management to get it straight, and it still didn't show the correct credit amount.

I never received the $200 sign up visa debit i was supposed to get. And i just received another text from you stating my service will disconnect in 10 days if i dont pay you?!.! Well *** at least it will finally be cancelled after 2 years! I will not pay you anything just because your customer service cannot do their job and cancel my service, which i have the emails to prove it.

Send me a freaking box for this equipment or i am throwing it in the trash I am tired of asking. I have never in my life have ever dealt with such awful service i will never recommend or use your company!

Carrie George

View full review

User's recommendation: Do not recommed!

Lequan Gzv
map-marker El Segundo, California

Poor internet

my internet is horrible. I was talking to Hughes net and was hung up on . there must be a dozen numbers to contact hughesnet and NONE are in the USA

View full review

User's recommendation: DO NOT GET HUGHESNET

About

Related Companies

EchoStar, Hughes Network Systems, EchoStar Mobile

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HughesNet reviews and complaints

HughesNet is ranked 743 out of 2139 in Telecommunications category

Area Served

USA

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